Help Center & FAQ

Frequently Asked Questions

Clear answers on Pertamina vendor registration, OEM certifications, principal representation, and RFQ procurement.

🏢 Company Profile & Vendor Registrations
What is PT. Atlas Prima Internasional and what does the company do?
PT. Atlas Prima Internasional (API) is an authorized industrial equipment supplier, sole agent, and engineering service provider established in 1984. We supply rotating equipment, turbomachinery parts, process instrumentation, and refinery maintenance services across Indonesia.
Is PT. Atlas Prima Internasional an officially registered vendor for Pertamina?
Yes. PT. Atlas Prima Internasional is an officially registered vendor for PT. PERTAMINA across all refinery units (RU II Dumai, RU III Plaju, RU IV Cilacap, RU V Balikpapan, RU VI Balongan, RU VII Kasim), Pertamina Hulu Rokan, PT. Badak LNG, PT. Pupuk Indonesia (Pupuk Kaltim, Pusri, Petrokimia Gresik), and PLN.
⚙️ Products, Authorized Principals & OEM Equivalents
What brands and equipment does PT. Atlas Prima Internasional supply?
We are authorized sole agents, representatives, and stockists for:
  • Jensen Mixers Inc. (USA): Heavy-duty crude oil storage tank mixers (Series 400/500/600).
  • Turbo Engineering Intl. (USA): API 611/612 steam turbine rotors, CNC blading, and governor parts.
  • LO-REZ Vibration Control (Canada): Steel spring couplings (SS), rubber couplings (RT), torque limiters, and dampers.
  • Philadelphia Gear / Timken (USA): High-speed turbine gearboxes and custom precision gear sets.
  • Kingsbury Inc. (USA): Hydrodynamic fluid film tilting-pad thrust and journal bearings (LEG / EQ / NE).
  • STG Sets LLC (USA): Packaged steam turbine generator skids (1 MW to 30 MW).
  • WIKA Alexander Wiegand (Germany): Stainless steel pressure gauges (232.50) & smart transmitters (IS-3).
  • Cameron / SLB (USA): Severe-service Willis choke valves and GROVE trunnion ball valves.
  • Frontken Corporation JV (Singapore): HVOF thermal spray coatings and 15-ton dynamic balancing.
Can PT. Atlas Prima Internasional provide drop-in replacements for competitor brands?
Yes. We supply engineered direct form-fit-function replacements for brands including Falk Steelflex (with LO-REZ SS), Lightnin / Chemineer mixers (with Jensen Series 400), Waukesha / Renk bearings (with Kingsbury LEG), Terry Turbine OEM parts (with Turbo Engineering), and Ashcroft / Rosemount (with WIKA).
Are all supplied products genuine OEM with manufacturer warranties?
100% genuine OEM. Every unit and spare part is supplied directly from original manufacturer facilities, accompanied by Factory Acceptance Test (FAT) certificates, Material Test Reports (MTR), Certificates of Origin (COO), and full manufacturer warranty.
📋 RFQ, Pricing & Delivery Logistics
How do I request a quotation (RFQ) or technical consultation?
Submit your inquiry via our /contact page, email sales@atlasprima.co.id, or call +62-542-423723. Please provide your equipment model or part number, legacy serial numbers, and operating parameters (temperature, pressure, fluid, RPM) for fast processing.
What is the typical lead time for deliveries in Indonesia?
Fast-moving standard items (such as WIKA pressure gauges and common coupling elements) are dispatched from local inventory within 1–3 business days. Custom engineered components (turbomachinery rotors, gear sets, generator skids) ship per factory schedules, with expedited air-freight options available for emergency plant shutdowns.
🛠️ Surface Engineering & Turnaround Services
What field services and on-site maintenance do you offer?
Through our Frontken JV and factory-trained engineering crew, we provide on-site laser alignment, dynamic rotor balancing up to 15 tons (ISO 1940 G1.0), HVOF tungsten carbide thermal spray coatings, non-man-entry robotic crude oil tank desludging, and patented Lock-N-Stitch cold cast metal stitching.
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